Role Purpose

The Zoho IT Administrator & Developer will be responsible for the administration, development, support, and continuous improvement of the company’s Zoho ecosystem while providing day-to-day IT administration and technical support. This role requires a technically skilled individual capable of managing Zoho CRM, Microsoft 365 administration, website administration, and general IT infrastructure to ensure business systems operate efficiently and securely.

The successful candidate will identify opportunities to improve business processes through automation, provide technical support to users, manage system integrations, and contribute to the ongoing development of internal business applications.

Key Responsibilities

Zoho Administration & Development

·      Administer, configure, and maintain the company’s Zoho environment.

·      Configure and customise Zoho CRM modules, layouts, fields, workflows, reports, dashboards, and automation.

·      Develop and maintain custom Zoho applications using Zoho Creator and Deluge scripting.

·      Build and enhance business workflows to improve operational efficiency.

·      Manage user accounts, permissions, security roles, and system access.

·      Create custom reports, dashboards, and business intelligence tools.

·      Troubleshoot and resolve Zoho-related issues.

·      Maintain integrations between Zoho applications and third-party systems.

·      Document system configurations, processes, and development work.

·      Provide user training and ongoing support.

Microsoft 365 Administration

·      Administer Microsoft 365 users and licences.

·      Manage user onboarding and offboarding.

·      Configure and support Exchange Online, Outlook, Teams, OneDrive, and SharePoint.

·      Monitor Microsoft licensing and ensure compliance.

·      Maintain user permissions and security settings.

·      Assist with Microsoft security and identity management.

Website Administration

·      Manage website hosting and domain administration.

·      Oversee website billing and hosting renewals.

·      Coordinate website updates and maintenance.

·      Assist with front-end website improvements where required.

·      Ensure website availability and performance.

·      Liaise with external hosting providers and web developers when necessary.

IT Administration & Technical Support

·      Provide first- and second-line technical support to internal users.

·      Diagnose and resolve hardware, software, network, and application issues.

·      Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

·      Support Windows operating systems and business applications.

·      Maintain IT asset registers and equipment inventories.

·      Escalate complex issues where required.

·      Ensure business continuity through proactive system maintenance.

Software Development

·      Develop and maintain internal software applications.

·      Build and maintain system integrations.

·      Create and maintain SQL databases, stored procedures, and queries.

·      Maintain existing applications through troubleshooting, debugging, testing, and enhancements.

·      Participate in application design and continuous improvement initiatives.

·      Produce technical documentation.

General Responsibilities

·      Identify opportunities to automate manual business processes.

·      Recommend technology improvements that increase operational efficiency.

·      Maintain high standards of documentation and system governance.

·      Ensure business systems remain secure, stable, and available.

·      Work collaboratively with internal departments and external service providers.

Minimum Requirements

·      Minimum 3–5 years’ experience in IT Administration.

·      Proven experience administering Zoho CRM.

·      Experience configuring workflows, automation, and business processes within Zoho.

·      Experience with Microsoft 365 administration and licence management.

·      Website administration experience.

·      Experience providing end-user technical support.

·      SQL database knowledge.

·      Excellent troubleshooting and analytical skills.

·      Valid driver’s licence.

Key Competencies

·      Excellent analytical and problem-solving ability

·      Strong troubleshooting skills

·      Attention to detail

·      Excellent planning and organisational skills

·      Ability to manage multiple priorities

·      Customer service orientation

·      Strong verbal and written communication skills

·      Ability to work independently and within a team

·      Continuous improvement mindset

High level of integrity and accountability